Questions About a Review or a Cafe Visit

If a scorecard feels unclear, a recommendation missed the mark, or you want to suggest a neighborhood spot for our next anonymous visit, the team at Lilot Cafes is a short message away. We read every note and reply within two working days.

17, Albert Society, FarazPur Ludhiana - 552453

Monday to Saturday, 10:00 to 18:00. Sunday visits are reserved for cafe scouting, so replies may arrive the next morning.

Common Questions About Our Review Process

How do you keep your cafe reviews unbiased?

Every visit is made anonymously. We never identify ourselves to the staff, we pay for our own orders, and we visit each location at least twice before publishing a scorecard. This way the experience we describe matches what you would actually get as a regular customer.

What criteria do you use to rate a coffee spot?

We score espresso quality, filter coffee preparation, food pairings, seating comfort, service speed, and value for money. Each category gets its own sub-score so you can see at a glance whether a place suits remote work, a quick catch-up, or a slow weekend read.

How often do you update existing reviews?

We revisit every listed cafe at least once a year, and sooner if we hear about a change in ownership, menu, or renovation. When a review is updated, we add a note at the top of the page so returning readers know what has changed since the original visit.

Can I suggest a cafe for you to review?

Yes. Send us the name and address through the contact page, and we will add it to our queue. We prioritize places with at least a few community mentions, but every suggestion gets a look. We cannot promise a timeline, but we do read each request.

Do you accept sponsored placements or paid ratings?

No. A cafe cannot pay to appear in our listings or to improve its score. If a location is featured in a sponsored roundup, that is clearly labeled, and the scorecard itself is always based on our independent visit. Our readers trust the numbers, and we intend to keep it that way.

What should I do if a cafe disagrees with its review?

We welcome a conversation. The owner can reach out through the contact page with specific points of disagreement, and we will re-verify the facts on a fresh visit. If we find an error, we correct it publicly. If we stand by our assessment, we explain why in writing.

Support channels and response times

How to reach the Lilot Cafes editorial team

Email support

Write to us about a review or a correction

If a cafe we covered has changed its menu, hours, or address, send the details to info@lilotcafes.com. We verify every update before republishing the scorecard.

Phone line

Call for urgent location or visit questions

Our phone line at 0968 1331601 is open on weekdays from 10:00 to 18:00 IST. Use it for time-sensitive queries about a specific cafe visit or a press request.

Response time

What to expect after you reach out

Email queries get a first reply within two working days. Phone calls are answered during the hours above, and voicemails receive a callback on the same or next business day.

Correction policy

How we handle factual errors in published reviews

We keep a public log of every correction made to a scorecard. If you spot a wrong price, a misnamed dish, or an outdated photo, flag it and we will audit the original visit notes.

Anonymous visits

Why we do not accept free coffee from reviewed spots

To keep ratings honest, our editors never identify themselves during a visit and do not take complimentary drinks or meals from the venues we assess. This policy is non-negotiable.

Community input

Suggest a cafe for our next review cycle

Readers can nominate neighborhood coffee spots for coverage. We prioritize places with at least six months of operation and a clear focus on espresso or filter coffee preparation.

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