How we review a cafe
We walk in without announcing ourselves, order like any regular customer, and sit through the full service cycle. No special treatment, no free samples, no staff knowing they are being watched.
Each location is scored on espresso extraction, filter coffee preparation, milk texture, and food pairings. We take notes on the same checklist every time so results stay comparable across cities.
We measure noise levels, table spacing, power outlet availability, and how long a laptop user can comfortably stay. This decides whether the spot suits solo workers, student groups, or quick meetups.
We record how long it takes from ordering to receiving each item, and how staff respond during peak hours. A slow kitchen is noted, but so is a barista who handles a rush without losing quality.
Every visit becomes a numbered scorecard with a clear recommendation. We publish practical tips on best visiting hours and must-try items, then link the review to our city guides.
Support and response times
Send a note to info@lilotcafes.com if a cafe you manage needs a factual fix, a photo credit update, or a re-visit after a menu change. Our editors check this inbox every working day and reply within two business days.
Call 0968 1331601 between 10:00 and 18:00 IST for urgent matters like a closed location, a wrong address, or a safety concern at a reviewed spot. Calls outside these hours go to voicemail and are returned the next morning.
Our Ludhiana desk at 17, Albert Society, FarazPur Ludhiana - 552453 is open for scheduled meetings on weekdays. Bring printed evidence for any dispute, and we will walk through the scorecard line by line before publishing a revision.
General inquiries get a first response within 48 hours. Correction requests tied to a published review are prioritized and usually resolved within five working days, including the verification visit when needed.
If your concern involves a factual error that affects a cafe's rating, ask for the senior editor on duty. They review the original visit notes, the photos, and the scoring sheet before deciding on any change.
Most messages are about how we score espresso, whether we accept free samples, and how often we revisit a cafe. The answers are collected in the help section, so you may find what you need without waiting for a reply.